1. Collection of Personal Information
The types of personal information that Swipe Collective collects directly from you will depend on the nature of your dealings with us. We only collect the personal information that we need to operate the Swipe Collective business. We may collect your personal information directly from you via email, by post, by phone, in person, at events, through our websites and via our social media accounts.
We may also collect your personal information from other parties if that party has purchased gift vouchers, products or services for you or has invited you to participate in promotions.
The following table sets out the personal information we may collect from you when you deal with us in certain ways and why we need to collect it:
2. Use of Personal Information
We must only use personal information for the particular purpose we collected it for, or for other purposes that are directly related to that purpose. If we want to use personal information for any other purpose we must obtain your consent.
If we use your personal information to send you information by email (including e-newsletters), we will always give you an opportunity to “unsubscribe”.
In addition to the ways in which we use your personal information in certain circumstances as set out above, we may also use the personal information we collect from you in the following ways:
A. To notify you of Swipe Collective’s upcoming events and promotions.
B. To send important notices, such as communications about purchases, event detail changes and changes to our terms, conditions and policies.
C. To help us create, develop, operate, deliver and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
D. For internal purposes such as auditing, data analysis, and research to improve Swipe Collective’s products, services and customer communications.
E. For account and network security purposes.
3. Disclosure of Personal Information
Swipe Collective makes only limited disclosures of personal information. Swipe Collective may disclose your personal information to third parties if required by law or otherwise permitted under the Privacy Act or other local laws. Specific examples of when Swipe Collective may disclose your personal information to third parties are set out below.
We may disclose personal information to external service providers who help us operate or protect our business or the businesses of our clients, for example, IT consultants, insurance advisors, independent contractors, lawyers, accountants and other professional advisors. When Swipe Collective engages external service providers, we require those contractors to comply with contractual privacy obligations that reflect Swipe Collective’s own privacy obligations.
In the event of a re-organisation, merger or sale we may transfer any and all personal information we collect to the relevant third party on a confidential basis.
Swipe Collective does not sell personal information, and unless you otherwise provide us with consent to do so, personal information will never be shared with third parties for their own marketing purposes.
4. Security of Personal Information
We store personal information provided to us on password-protected electronic devices.
We use platforms such as MailChimp, Keap, shopify, zipify, xero, showit, stripe, paypal, paywhirl, humm (“Third Party Platforms”) in the normal operation of our business. Some of these platforms are based outside of Australia and therefore personal information collected on these platforms may be transmitted and stored on servers outside of Australia. For further information about the type of personal information those platforms collect, how they use it, how they store it and how they disclose it, refer to their individual Privacy Policies.
When providing us with your personal information:
A. You understand and acknowledge that Swipe Collective utilises the Third Party Platforms;
C. Australian Privacy Principle 8.1 contained in Schedule 1 of the Privacy Act will not apply.
5. Access, correction and retention of Personal Information
You have the right to seek access to the records of personal information that Swipe Collective holds about you. You also have the right to ask us to correct your personal information where it is not otherwise correctly recorded.
If you are based in the European Union, you also have the right, under certain conditions:
A. to request that we erase your personal data;
B. to request that we restrict the processing of your personal data;
C. to object to us processing your personal data; and
D. to request that we transfer the data that we have collected to another organisation, or directly to you.
6. Management of privacy online
The Swipe Collective website contains links to third-party websites and some third party provided products and services. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices and not ours. You should review those policies prior to providing any personal information via those third-party websites.
Whilst most internet browsers are set to accept cookies, you can set your internet browser to reject cookies, or to notify you when they are being used. If you reject cookies, you may limit the functionality of our website during your visit.
A Facebook pixel is installed on our website and captures your use of our website for Facebook ad retargeting purposes. We may from time to time use other pixels and tags for remarketing purposes.
Any complaint will be investigated and the outcome of that investigation communicated to you within 30 days. If you are not satisfied with the outcome or the handling of the complaint by us, you can contact the Office of the Australian Information Commissioner by calling 1300 363 992 or by sending an email to email@example.com.